🔴 How to provide better CX for your AI offering

Hey readers,

Welcome back to another edition of the AI Scout newsletter, where we bring you the latest scoop on all things artificial intelligence. This week, Talkdesk has revealed how AI is powering an enhanced customer experience in the midst of surging call volumes. Announced at Customer Contact Week Las Vegas 2024, their report measures five traditional contact center performance metrics and indicates that amid surging inbound call volumes in 2023.

Meanwhile, over at Amazon, they are using AI in a new role with their own efforts towards a better customer experience. Amazon is using an AI ‘private investigator‘ to reduce its carbon footprint and minimize errors in customer orders.

In retail, a South Korean fashion brand is leveraging AI-based platform Channel Talk to deliver speedy and rewarding customer service experiences. This AI customer service strategy is propelling businesses toward greater customer satisfaction and loyalty.

Topics

• Business News - Acquisitions

• AI Tools for Analysis

• Breakthroughs in CX

• Prompts for a Happier You

Business News

Cloudera has bolstered its AI capabilities by acquiring Verta.ai, a platform that provides model versioning, deployment and registry features. The move will improve Cloudera's machine learning product, Cloudera Data Platform, by ensuring models are easily accessible, reusable and reproducible. It also allows the company to better compete with rivals such as Databricks and Google Cloud.

AI Tools for Analysis

• Harmonia AI - Blockchain Elite Labs presents Harmonia, an AI-driven tool specifically designed for providing AI-powered crypto market forecasting. Harmonia utilizes the latest deep neural network technologies to offer ambitious traders and companies with high-availability predictive analysis for the Ethereum market.

• PDF Flex - PDF Flex is an AI-powered tool that allows you to interact with your PDF documents, enabling the extraction of immediate insights, summarizing content, and answering questions swiftly and free of cost. It not only serves English but also supports multiple languages, making it accessible to a global audience for academic, research, or professional purposes.

• Full.CX is a product management software that transforms ideas into detailed product requirements, simplifying each stage of the product lifecycle from ideation to launch through its AI-powered platform. It serves as a centralised workspace where product teams can collaboratively envision, build and release products.

News

Talkdesk has unveiled its AI Trainer, a tool designed to enhance customer experience (CX) by managing increased call volumes. AI Trainer delivers human-like conversation using machine learning, allowing users to design and supervise AI interactions. The tool also boasts Talkdesk's 'Guardrails' technology to help prevent AI mishaps and ensure a positive customer service experience.

Amazon is using machine learning technology to drive its sustainability initiatives. Its models predict and reduce carbon emissions through route optimization, improve energy efficiency in its warehouses, and identify product defects for waste reduction. By using AI, Amazon aims to achieve net zero carbon by 2040 and reduce its environmental impact.

South Korean fashion brand, ABLY, is using AI from Channel Talk for its customer service needs. The proactive AI tool can identify customer queries and complaints, sending them straight to the appropriate department, speeding up response times and improving overall customer satisfaction.

AI Prompts for a Happier You

Let ChatGPT act as your life coach to improve your work-life balance

I want you to act as a life coach. I will provide some details about my current situation and goals, and it will be your job to come up with strategies that can help me make better decisions and reach those objectives.

This could involve offering advice on various topics, such as creating plans for achieving success or dealing with difficult emotions. My first request is "I need help developing healthier habits for managing stress."

For AI tools to improve your prompts check out our list.

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