Virtual Agents - Creating A Better Employee Experience

In today’s newsletter we will dive into AI chatbots and their profound impact on businesses' internal processes and the employee experience. As the technology continues to reshape the way we work, many companies are finding it beneficial not just for making their employees more productive, but also happier!

Forrester’s annual Employee Experience (EX) predictions report, it notes that organizations are seeing their monthly quit rates rise to 2%. This has lead to many organizations adopting an Employee Experience (EX) program in order to rectify the problem. A part of that program involves the use of AI tools to assess employment concerns before they get out of hand.

Today’s Topics

• Tools To Make AI Development Easier

• Using AI for a Better Employee Experience

From the Blog

In our last newsletter we provided a brief overview of what intelligent virtual agents are and some of the industries that are taking advantage of the technology. If you’re still in the dark about what they can be used for inside of your organization then be sure to check our latest blog post. Learn how chatbots are reshaping businesses by providing 24/7 support, both internally and externally for better customer engagement and employee support. Learn more

Dev tools for Large language models (LLMs)

Unlocking the potential of LLMs requires powerful developer tools that are easy to manage and allow for quick deployment. Here are a few of the tools our developers use to harness LLMs' capabilities in order to meet our clients’ demands.

• Stack AI - a no-code tool that allows you to design, test, and deploy AI workflows with models like OpenAI’s GPT or Anthropic’s Claude 2.

• LangChain - is an open-source Python and JS library that provides developers with the tools to build applications powered by LLMs.

• Scale Spellbook - enables teams to deploy production ready LLMs based applications in minutes.

• Flowise - is an open-source project for building LLM-based apps quickly and effortlessly.

AI for Better Employee Experiences

With the right implementation, AI tools can be used to boost employee morale and empower them in the more trying aspects of their duties. Reports are coming in from across the globe on how employees are even requesting more AI tools to increase their own productivity.

• In Contact Centers - In a survey conducted by Kore.ai it's revealed that 77% of all agents believe IVAs are good for the customer and agent alike and 77% are comfortable using these tools.

• In a Microsoft Survey - 31% of employers cited AI as a means of "increasing employee productivity." In the same surveyed group, 29% said it is "helping employees with necessary but mundane tasks," and 26% said it is "increasing employee wellbeing."

• From Work Institute - AI tools can understand which employees are at risk of leaving. These tools can also identify the practices and processes that might drive people to quit. According to the Work Institute’s 2020 Retention Report, 78% of the reasons employees quit could have been prevented by the employer.

In Closing

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